Embracing Diversity: Working with Different Cultures at Eco-Soap Bank

Johan Botha
07 Oct 2025

Blending Global Traditions

At Eco-Soap Bank, our work goes beyond rescuing, reprocessing, and redistributing soap. Working here means collaborating across cultures in Cambodia, Nepal, Tanzania, Sierra Leone, South Africa, and the United States. This diversity shapes how we operate and how I’ve grown in my role. Here’s how working with different cultures has guided my journey and our shared success.

Cambodia: Tradition Meets Innovation

Cambodia, where Eco-Soap Bank began, shows how tradition and innovation can work together. A strong sense of community informs how we partner locally. We use local customs and languages in daily operations, making our programs relevant and effective. My Cambodian colleagues have shown me what community spirit and resilience look like in practice.

Nepal: Embracing Diversity

Nepal’s many cultures add depth to our work. This diversity brings both challenges and opportunities. By learning local customs and tones, we’ve shaped training and communication to be inclusive and clear. Nepal taught me to slow down, listen, and adapt.

Tanzania: Community at the Core

In Tanzania, community comes first. Our programs, especially those supporting women with skills and income, reflect that priority. We engage local leaders and design SOPs (Standard Operating Procedures) that fit how people live and work. The experience has grounded me in community-centric design.

Sierra Leone: Learning Resilience

Sierra Leone’s history of perseverance is instructive. Communities adapt quickly and work through challenges. We mirror that with flexible, responsive SOPs. Partnering with our team there reinforced the value of adaptability and respect for local norms.

South Africa: Bridging Divides

As someone from South Africa, I’ve seen the country’s deep inequalities up close: wealth and poverty, strong schools and under-resourced ones, access and exclusion. Empathy and inclusion aren’t slogans; they’re necessary to build trust and useful solutions. Recognizing different needs has helped us design work that’s effective and respectful.

Enhancing Communication Through Cultural Sensitivity

Working across cultures requires intention. We prioritize:

Language and communication: We use local languages and dialects in training and community programs. Nuance builds trust.
Feedback loops: We keep open channels with communities and team members. Their input helps us refine and align our approaches.
Operational SOPs: A Culturally Inclusive ApproachOur SOPs reflect the places we work:Local input: We co-create and review SOPs with local staff and community members to ensure practicality and fit.
Flexibility: SOPs are designed to adjust for local conditions and norms.
Cultural integration: We fold relevant practices into procedures so our work complements, not disrupts, traditions.
The Benefits of a Multicultural ApproachA diverse organization delivers:More creativity and better ideas: Different viewpoints lead to stronger, more sustainable solutions.
Stronger relationships: Cultural sensitivity builds trust and improves impact.
Greater efficiency: SOPs tailored to context make operations smoother and results more durable.
At Eco-Soap Bank, diversity isn’t a tagline—it’s how we work. By embracing cultural differences and building them into our communication and operations, we create a more inclusive and effective organization. Together, we’re helping build a cleaner, healthier world, one community at a time.
Johan Botha
Hub Director - Cambodia & Global Safety And Production Director
Eco-Soap Bank